3DN Respond AI Categorization Feature Demo
Shows how the AI automatically categorizes incoming customer inquiries and routes them to the appropriate department.
We built 3D and responder trends form customer inquiries into exceptional service experiences. We do this by streamlining, prioritising and resolving requests across all channels. This empowers your team to deliver faster, more personalized support that builds lasting relationships. Today I wanted to show you how the categorisation works in 3D and respond. Categories function as organisational structures for member inquiries. These categories mirror those that are in your issue management system. And when a member or a customer submit to request, the AI analyses the content and automatically assigns the most relevant category. For instance, it might identify that a message about membership renewal belongs in membership services, while a question about an upcoming conference goes into events and programmes. This system works by analysing the members message. It examines your knowledge base and determines the most appropriate category match. It’s essentially acting as a digital assistant that instantly routes each incoming inquiry. Once categorised, two things occur. The issue back in the issue management system automatically updates with the correct category, streamlining your staff workflow, and our system links the request to the category for reporting purposes. This automated categorisation ensures enquiries reach the right department. It maintains consistency across your organisation and eliminates time, staff would otherwise spend, manually sorting their inbox.