Demonstrates Raycast, a Mac productivity tool that replaces Spotlight with AI-powered search and web crawling capabilities.
Transcript:
Today I wanted to share with you a tool that I use dozens of times a day. It’s called Raycast. It works on my Mac and it replaces the Spotlight search function. So on my keyboard, I can press Command Space and this is Raycast. So what does this have to do with AI? Raycast has AI built into it. It’s designed to make it easy to get access to information on your Mac. So for example, if I said show me my schedule, so it’s going to oddly enough show me my schedule, but there’s nothing really much about AI to do there. However, when I open up Raycast and tap the tab key, this allows me to now jump into a very quick chat that I can ask that’s web enabled. So let’s say for example, I need to know the postcode for something. So I’ll say postcode for Kapalaba. Great, then it’s found the postcode for Kapalaba, as you might expect. However, it does have tools that make this far more effective. If I type the at sign, I can then use a series of AI extensions. So fire call is a really interesting one, because it enables you to crawl websites on the internet and get information back about them in some common sense way. Let’s try this one. Other and E Pickleball courts in Harvey Bay. You can see it’s found some very specific information here. What about this one? Where’s the cheapest place to buy Apple AirPod Pros in Brisbane? And so it’s told me here the cheapest place is online for 348, or I can walk into the Apple Store JP High Fire Office, where it’s all good guys and buy them for 399. The reason I like Raycast is because it’s just instantly available whenever I need it. If you’re using something like this, let me know.
Demonstrates the web crawler that automatically extracts and processes website content into the knowledge base.
Transcript:
We built 3D and respond to transform custom inquiries into exceptional experiences. We do this by streamlining, prioritizing and resolving requests across all of your channels. This empowers your team to deliver faster, more personalized support, builds, lasting relationships. And today, I want to show you how we deal with the knowledge base in 3D and respond. One of the critical parts of 3D and respond, because it adds all of that organizational knowledge to the response. There’s two ways that you can add information to the knowledge base. And today we’re going to talk about only one of those two ways and that is doing a web crawl. With 3D and respond, we include a powerful web crawling system. And this automatically builds your knowledge base from your existing website content. And here’s how it works. You simply provide a starting URL like maybe your homepage or your events page. And the system just starts exploring the crawler follows links on your website, identifies relevant content pages while avoiding things that are irrelevant, like duplicated content or navigation systems. As the crawler visits each page, it extracts all the meaningful information out, like the actual information your customers would need. While removing headers and footers and other elements. The extracted content isn’t just stored as is though. We break it down into smaller, focused chunks that are perfect for AI based questions and answers. Each piece of content is then converted into a special mathematical representation. That captures its meaning, not just the key words. And this is what allows the system to understand customer questions and find the most relevant information. This automated system eliminates the need to manually copy and paste content into your knowledge base. Your existing website investment becomes immediately useful for customer support, ensuring consistency between your public information and your support responses.
