AI Expectations and Human-in-the-Loop Approach at 3DN
Clarifies that AI should augment human workers rather than replace them, emphasizing the importance of human oversight in all AI outputs.
Transcript:
Today’s video is a bit different rather than showing you some practical use of AI. I just wanted to pause and talk a little bit about our expectations for AI. We’ve been using AI internally 3DN for a while now, and it has fundamentally changed the way that we work and the way that we produce output for our customers. And we expect that our customers are going to adopt AI internally or so, and that it’s going to change the way that they provide services to their members. And that chain goes on and on. We would expect that our customers members would be using AI too. However, under no circumstances are we suggesting that humans get replaced. And it was highlighted in the conversation yesterday where an external consultant thought that our approach was to remove humans from the process. And it’s just not the case. Wherever AI is being used, a human needs to assess what’s going on. Hence the term human in the loop. Everything that you’re sending out to your customers needs to be vetted by the right person with the right knowledge. At 3D, our approach is to have our customers augment their staff with AI tools and agents. Ultimately, our goal hasn’t changed. We still want people to be productive and efficient and produce great output. AI makes that considerably easier.